Getting help
Get help with your account, wallet, or items.
Send a ticket
Sign in and open Support. Add a subject and explain what happened, then send your ticket. Look for Ticket submitted to confirm we received it. You can check its status and read replies on the same page.
What to include
Tell us what you tried, what happened, and when it happened.
- For a saved opening, include the cube name and order ID.
- For a wallet issue, include the transaction hash if you have one. Tell us if it was an approval or a swap.
- For a session, include the status shown and the transaction hash for setup or removal, if you have one.
- Copy the error message. Tell us which browser or device you use.
Keep private information out
Never send passwords, login codes, private keys, or recovery phrases. Share your shipping address only through a verified shipping request.
Sending a ticket asks for help. It does not refund a payment, end a wallet permission, move an item, or book a shipment.
Before retrying
For an unfinished reveal, resume the same order in My Items. For a wallet action, check its status before you send it again. For a session, use Refresh status before you request a new one.
If the sign-in window does not open, check your browser’s pop-up settings. Allow pop-ups for Cubes, then try again. Enter login details only in the wallet or sign-in screen, never in a support ticket.